LASTMA Launches 3367 Toll-Free Hotline to Boost Emergency Response, Traffic Management in Lagos

 LASTMA Launches 3367 Toll-Free Hotline to Boost Emergency Response, Traffic Management in Lagos

LAGOS, Nigeria – The Lagos State Traffic Management Authority (LASTMA) has launched a new toll-free short-code hotline, 3367, aimed at improving emergency response, enhancing traffic management efficiency, and strengthening accountability across Lagos State.

The initiative marks a transition from the agency's previous long-service code platform to a more accessible and technology-driven communication system. Available to subscribers on MTN, Glo and Etisalat (T2) networks, the hotline enables residents to report traffic-related emergencies and incidents free of charge.

According to LASTMA, the 3367 hotline will allow motorists and other road users to promptly report vehicular breakdowns, road crashes, disabled trucks, stranded tankers, traffic obstructions and other incidents requiring urgent intervention.

The platform will also serve as a channel for members of the public to report the conduct and operational activities of LASTMA personnel, a move the agency says is designed to promote transparency, accountability and service delivery.

To encourage wider public participation, callers can communicate with hotline operators in English, Yoruba or Pidgin English, ensuring that language barriers do not hinder the reporting of emergencies or other traffic-related concerns.

Speaking on the development, LASTMA General Manager, Mr. Olalekan Bakare-Oki, described the launch of the 3367 hotline as a major milestone in the agency's efforts to improve road safety and provide a more responsive traffic management system.

He said the initiative reflects LASTMA's commitment to leveraging digital technology to address transportation challenges while fostering stronger collaboration between the agency and road users.

"The inauguration of the 3367 Toll-Free Short-Code Hotline represents another monumental stride towards institutionalising a safer, more efficient and highly responsive transportation ecosystem across Lagos State. It provides residents with a direct, convenient and cost-free channel through which incidents requiring immediate intervention can be promptly reported," Bakare-Oki said.

The LASTMA boss noted that the rapid growth and complexity of Lagos as one of Africa's largest megacities require a proactive and technology-enabled traffic management framework capable of responding swiftly to emerging transportation challenges.

He assured residents that all reports received through the hotline would be treated with professionalism, confidentiality and diligence before being forwarded to the appropriate operational units for immediate action.

Bakare-Oki urged Lagos residents and motorists to take advantage of the new platform to contribute to road safety, improve accountability and support the state's drive towards a safer, more efficient and sustainable transportation system.

The launch of the 3367 toll-free hotline is expected to enhance communication between LASTMA and the public while facilitating quicker responses to traffic incidents across the state.