FirstBank unveils facial biometric technology on FirstMobile for seamless digital banking

FirstBank unveils facial biometric technology on FirstMobile for seamless digital banking

Lagos, June 29, 2025 – FirstBank of Nigeria, West Africa’s premier financial services provider, has unveiled a cutting-edge facial biometric technology on its mobile banking application, FirstMobile, further solidifying its commitment to digital innovation, customer convenience, and financial inclusion.

The newly introduced facial recognition feature allows users to securely enroll and activate the app using advanced facial verification, eliminating the need for traditional card-based authentication. The upgrade comes with anti-spoof technology, enhancing security by preventing impersonation and unauthorized access.

According to FirstBank, this groundbreaking feature caters to a wide range of customers, including new users, those in the diaspora without access to physical cards, individuals with lost or expired cards, and users experiencing card verification issues. The facial biometric sign-up ensures seamless access to essential banking services such as fund transfers, bill payments, and account management—anytime, anywhere.

In addition to facial recognition, FirstMobile now includes a host of enhanced features aimed at delivering a secure and seamless user experience:

• Virtual credit cards for safe and convenient online shopping
• Instant credit card activation via the app
• Flexible salary advance options with up to three-month repayment plans
• General performance enhancements and bug fixes

Speaking on the launch, Chukwuma Ezirim, Group Executive, E-Business and Retail Products Division at FirstBank, expressed confidence that the upgrades would significantly improve customer experience.

“With these new services now live on FirstMobile, we are confident they will enhance our customers’ digital experience,” he said. “FirstBank is committed to introducing innovative, customer-centric solutions that make banking easier, safer, and more convenient. Our goal is to empower every user—whether at home or abroad—to manage their finances effortlessly and securely.”

Ezirim added that the bank’s focus on adopting modern technologies aligns with its broader mission to deliver gold-standard banking services through secure, reliable, and forward-thinking digital solutions.

With this development, FirstBank continues to lead in digital banking transformation across Africa, ensuring that customers enjoy fast, stress-free transactions and improved financial access across all touchpoints.