Customer Service Week 2025: Globacom Reaffirms Commitment to Excellence and Innovation

Customer Service Week 2025: Globacom Reaffirms Commitment to Excellence and Innovation

Telecommunications giant, Globacom, joined millions of organisations across the world to mark Customer Service Week 2025, reaffirming its dedication to providing world-class service and exceptional customer experiences.

The celebration, held at the company’s Call Centre, was a vibrant occasion that brought together management and staff to honour excellence in customer relations. Several members of the customer care team received Awards of Excellence and valuable prizes in recognition of their outstanding dedication, professionalism, and service delivery.

Speaking at the event, the Director of Customer Care, Mrs. Catherine Bomett, expressed deep appreciation to her team for their commitment and resilience.

“To all our customer care staff — the true frontliners of our organisation — I am very grateful. Thank you for showing up every day with dedication. Even on difficult days, you continue to deliver with empathy and professionalism. You are the heartbeat of our service, constantly transforming challenges into memorable experiences for our customers,” she said.

This year’s theme, “Mission Possible,” reflects Globacom’s renewed pledge to evolve with the needs and aspirations of its customers. The company reiterated that it would not rest on past achievements but continue to innovate and adapt to changing market dynamics.

As part of its long-term strategy, Globacom is investing heavily in network expansion and service quality, ensuring stronger connectivity, wider coverage, and improved customer satisfaction. The company also emphasized its drive to modernise customer support systems, with a focus on faster complaint resolution, enhanced digital channels, and proactive issue management.

Additionally, Globacom is expanding its self-service platforms, enabling customers to manage their accounts more efficiently through upgraded mobile apps, intuitive online portals, and improved USSD functionalities. The company assured customers of transparent billing, timely communication, and the elimination of hidden charges, reinforcing its culture of accountability and trust.

Globacom restated its commitment to providing accessible, affordable, and innovative telecommunications services to all Nigerians — a philosophy that has guided the company since it pioneered Per Second Billing, a groundbreaking move that placed consumers at the centre of value delivery in the industry.

As the company transitions into the 5G era, Globacom maintains that customer service is not just a business function but a core value and moral obligation. Every interaction, it said, represents “a moment of truth” to demonstrate integrity, competence, and care.

By celebrating Customer Service Week 2025, Globacom once again underscores that excellence in service is not an occasional act but a consistent standard driven by purpose, innovation, and people.

In the words of the company’s leadership, Globacom remains “a people-focused organisation”—one that understands that behind every call, message, or data connection lies a person, a need, and a story.

With this renewed commitment, Globacom has assured Nigerians that it is ready for the challenges ahead and fully prepared to lead the next phase of customer service excellence in the nation’s telecom industry.