LASTMA Trains Senior Officers on Emotional Intelligence, Professional Conduct, Time Management

LASTMA Trains Senior Officers on Emotional Intelligence, Professional Conduct, Time Management

The Lagos State Traffic Management Authority (LASTMA) has commenced a strategic in-house training programme for its senior officers, focusing on emotional management, professional etiquette and time management, as part of efforts to strengthen operational efficiency and improve service delivery across Lagos.

In a renewed push toward institutional excellence, LASTMA has rolled out a comprehensive capacity-building initiative targeted at enhancing discipline, professionalism and administrative effectiveness among its senior personnel.

The training, designed to align with global best practices in public service, underscores the agency’s recognition of the critical role emotional intelligence, proper conduct and efficient time utilisation play in traffic management operations within a complex urban environment like Lagos.

Participants are being equipped with key competencies in professional etiquette, including maintaining courteous interactions, adhering strictly to operational procedures and projecting a positive institutional image while engaging with the public, particularly motorists.

The programme also places strong emphasis on emotional management, preparing officers to handle high-pressure situations with patience, composure and professionalism. This is considered essential in ensuring constructive engagement during traffic enforcement and conflict-prone scenarios.

A core component of the training focuses on time management, where officers are exposed to practical strategies for improving productivity, prioritising tasks and ensuring optimal use of resources. Given Lagos’ often unpredictable traffic conditions, effective time coordination is viewed as vital to delivering prompt and efficient services.

Speaking on the initiative, the General Manager of LASTMA, Olalekan Bakare-Oki, stressed that the agency’s success depends largely on the discipline and emotional stability of its workforce.

He noted that beyond traffic control duties, officers are expected to uphold high standards of public service to foster trust and maintain the credibility of the Authority.

Bakare-Oki added that the training is also aimed at promoting punctuality, accountability and structured workflow among senior officers, who serve as leaders within the organisation.

The programme incorporates practical sessions and real-life case studies to highlight the implications of poor time management and unprofessional conduct, while encouraging the adoption of best practices in daily operations.

Additional modules covered in the training include cybersecurity awareness, specialised report writing, presentation skills, understanding customer behaviour, threat management and effective use of communication radio systems.

LASTMA stated that the initiative represents a strategic investment in human capital development, with participants expected to cascade the knowledge gained to their respective teams, ensuring broader institutional impact.

The agency expressed optimism that the training will enhance coordination, improve public engagement and strengthen discipline across its operations.