SUNU Health Emerges Most Customer-Focused HMO at 2025 Customer Service Awards

SUNU Health Emerges Most Customer-Focused HMO at 2025 Customer Service Awards

SUNU Health Nigeria Limited has been named Most Customer-Focused Health Insurance Company of the Year, further cementing its position as a leading player in Nigeria’s Health Maintenance Organisation (HMO) sector.

The recognition was conferred at the Customer Service Standard Magazine Awards 2025, held on December 11, 2025, at the Protea Hotel. The award reflects SUNU Health’s consistent commitment to placing customers at the centre of its operations and delivering measurable value to enrollees across the country.

According to the organisers, the honour was based on the company’s outstanding performance in key service areas, including efficient claims processing, improved access to quality healthcare providers, and transparent, responsive communication with clients. The judges also highlighted SUNU Health’s effective deployment of technology to enhance customer support, as well as its sustained investment in staff training to ensure empathetic and professional service delivery.

These efforts, the panel noted, earned the company the highest customer satisfaction ratings in a competitive industry-wide assessment.

Receiving the award, Dr. Patrick Korie, Managing Director and Chief Executive Officer of SUNU Health, described the recognition as a validation of the organisation’s core values.

“Winning the Most Customer-Focused Health Insurance Company of the Year award is not just an honour; it validates the philosophy that drives everything we do at SUNU Health. Healthcare is fundamentally a service industry, and our success is measured by the well-being and satisfaction of our enrollees,” he said.

Dr. Korie added that the award has further strengthened the company’s resolve to raise service standards within the sector.

“This recognition reinforces our commitment to continuous innovation and setting new benchmarks for customer experience in Nigeria’s health insurance space. As we move into 2026, our priority remains providing accessible, high-quality, and seamless healthcare solutions for our customers,” he stated.

The awards panel comprised respected industry professionals, including Dr. Kofi Albert, CEO of Phillip Omnicom Consulting; Mr. Cammil Chineme, former Marketing Manager of Nuchem F & P; Mrs. Gloria Sunday, CEO of BrandClock; and Mr. Gbenga Awolesi, Chief Operating Officer of Primal Hotel.

Industry observers say the award underscores SUNU Health’s successful integration of digital innovation with a human-centred service model, positioning the company as a standout provider of not only comprehensive health plans but also personalised, customer-driven care that enrollees increasingly demand.