Truecaller Introduces AI-Powered Caller ID: Now Reveals Why They’re Calling, Not Just Who

Truecaller Introduces AI-Powered Caller ID: Now Reveals Why They’re Calling, Not Just Who

Stockholm, September 4, 2025 – Truecaller, the leading global caller identification and spam-blocking platform, has announced a major leap in its services with the rollout of AI-powered contextual insights, giving users more than just a caller’s name when the phone rings.

With over 450 million active users worldwide, the company says the new feature goes beyond traditional caller ID by providing AI-driven summaries of user comments, detecting likely business categories, and flagging potential fraud or spam in real time.

“People hesitate to answer unknown calls because they lack context, and in today’s world, context is everything,” said Rishit Jhunjhunwala, Global CEO of Truecaller. “Truecaller was built to solve this: not just to identify who’s calling, but to help you understand why. Our AI uses real-time data and contextual signals to give you clarity the moment your phone rings, turning uncertainty into informed choice.”

Unlike basic caller ID services offered by telecom operators, which typically display only a name and sometimes a spam warning, Truecaller’s system leverages billions of daily user reports and advanced AI models. This allows the app to dynamically identify whether a call is from a delivery service, customer support, insurance provider—or a fraudster impersonating one.

Key features of the upgraded Caller ID include:

• Real-time fraud detection, even before a number is widely reported.
• AI-powered summaries of hundreds of user comments condensed into a single line.
• Automatic classification of calls into categories such as delivery, insurance, or customer support.
• Proactive labeling of suspicious numbers across regions, based on global intelligence.

The announcement comes amid a sharp rise in global phone scams. Truecaller reports it blocked more than 56 billion spam and fraud calls in 2024, while the Global Anti-Scam Alliance estimates that worldwide losses from scams exceeded $1 trillion last year.

Truecaller says its strength lies in its global community of users, spanning more than 190 countries, whose feedback powers the AI models. This ensures fraud patterns detected in one country can be flagged elsewhere almost instantly, creating what the company calls “a global safety net against evolving scam tactics.”

Founded in Stockholm in 2009 and listed on Nasdaq Stockholm since 2021, Truecaller has been downloaded over one billion times. The company says its mission remains unchanged: to make communication “smarter, safer, and seamlessly contextual” for everyone.

For more information, visit www.truecaller.com