Polaris Bank Reaffirms Customer-Centric Commitment at Global Trade Forum in Ibadan

Polaris Bank Reaffirms Customer-Centric Commitment at Global Trade Forum in Ibadan

Polaris Bank has restated its dedication to providing exceptional customer experience and strengthening partnerships with its clients across Nigeria. This reaffirmation came during the Bank’s Global Trade Forum held in Ibadan on Thursday, which brought together key stakeholders and business leaders from across the South-West region.

The well-attended event drew participants from Oyo, Ogun, Osun, Ekiti, Ondo, and Kwara States, reflecting the Bank’s expanding influence and engagement with customers across the region.

In his welcome address, Mr. Chris Ofikulu, Executive Director, Retail and Commercial Banking at Polaris Bank, expressed gratitude to customers for their loyalty and continued partnership.

“Your presence here today reflects the deep trust and strong relationship you share with Polaris Bank. We sincerely appreciate your continued support,” he said. “This forum is part of our broader mission to deepen customer relationships and ensure that you experience Polaris Bank not just as a financial institution, but as a true partner in your success.”

He noted that the forum’s timing aligned with the recently concluded Customer Service Week, which celebrates customer loyalty and engagement. “It is only fitting that we use this opportunity to celebrate you, our customers. Today’s session is about listening, learning, and growing together. Your feedback continues to shape how we innovate and deliver value,” he added.

Also speaking at the event, Mrs. Bukola Oluyadi, Group Head, Customer Experience and Value Management, emphasized Polaris Bank’s customer-first philosophy. “Our vision is to be your preferred partner, and our mission is to empower your enterprise. We are here today to explore how we can continue to support your growth,” she said.

Mr. Ayo Adesanya, Acting Divisional Head, Operations, discussed the Bank’s efforts in trade facilitation, highlighting services that simplify document verification and cross-border payments. “We are committed to easing the trading process for our customers by verifying trade documents and providing payment support at minimal cost,” Adesanya explained.

Delivering a keynote address, Mr. Anthony Anichebe, Sector Lead for Agric Exports, Manufacturing, and General Commerce, underlined the importance of exports in driving Nigeria’s economic diversification. “Exports are key to Nigeria’s sustainable growth, and Polaris Bank remains dedicated to supporting exporters with tailored financial solutions and advisory services,” he said.

Providing an economic outlook, Mrs. Olayemi Agbe-Davies, Head of Treasury, noted positive trends in the Nigerian economy, including improved oil production, gradual inflation moderation, and a rise in foreign reserves. “The outlook is encouraging, and Polaris Bank stands ready to support businesses through trade finance, treasury solutions, and currency management,” she added.

Mrs. Olaleye Arinola, Trade Services Officer, shed light on the Pan-African Payment and Settlement System (PAPSS), a transformative initiative simplifying cross-border payments across the continent. “PAPSS enables businesses to make payments in local currencies, eliminating conversion costs and boosting intra-African trade,” she noted.

The Ibadan Global Trade Forum provided a platform for customers to interact directly with Polaris Bank’s leadership team, gain insights into trade and export opportunities, and explore ways to grow their businesses.

Polaris Bank reiterated its commitment to empowering customers, deepening regional partnerships, and promoting sustainable business growth through innovation, empathy, and excellence.